Exchanges and Returns

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the trader;

Day: calendar day;

Continuing transaction: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;

Durable medium: any means that enables the consumer or trader to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the consumer's option to withdraw from the distance contract within the withdrawal period;

Trader: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract concluded within the framework of a system organized by the trader for the distance selling of products and/or services, in which, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication;