Ordering, payment and delivery

Kitchen with island wrapped in Split Wood wood-look wrapping foil
Ordering and delivery: delivery times and shipping costs

Ordering, payment and delivery

Here you will find the most frequently asked questions about ordering, paying for and receiving your handles, knobs and wrapping foil.

  • How long does delivery take?

In the Netherlands, orders placed on a working day before 3 pm are delivered the next working day. Delivery to Belgium takes 1–2 working days; to Germany, Austria and Luxembourg 5–7 working days. Wrapping foil is cut to size and delivered within 3–5 working days in the Netherlands and Belgium, and within 5–7 working days in Germany and Austria.

  • Do I pay shipping costs?

Shipping costs €7.95 in the Netherlands and €8.95 to Belgium, Germany and Luxembourg. In those countries shipping is free from €40. Shipping to Austria and other EU countries costs €30. Wrapping foil is shipped with extra care as a parcel and costs €24.95 to Germany and Austria (insured). In the Netherlands and Belgium it costs €14.95 for 1 sheet and is free from 2 sheets. See our shipping policy for an overview.

  • Will I receive a tracking code?

Yes. As soon as your order has shipped, you will receive an email with your tracking code.

  • Do you deliver abroad?

We deliver to the Netherlands, Belgium, Germany, Austria, Luxembourg and the other EU countries. We currently do not ship outside the EU. Live somewhere else? Get in touch.

  • Can I have my order delivered to a pick-up point?

Unfortunately not yet. We are working on making this possible.

  • What happens if I am not at home?

No problem. About 80% of our parcels fit through the letterbox, so you often don't need to be home. If your parcel doesn't fit, the courier follows their own procedure, such as delivering to a neighbour or making a second attempt.

  • I received the wrong item. What now?

Oops, that wasn't supposed to happen! Contact us as soon as possible and we will send you the right items right away.

  • I received a damaged item.

We're sorry about that. Send us a photo within 48 hours via the contact form and we will send you a new item as soon as possible. Your statutory rights always continue to apply.

  • Which payment methods do you offer?

You can pay by credit card, PayPal, iDEAL and Bancontact.

  • Forgot to mention your order number when paying?

That can happen! Contact our customer service and we will link your payment to your order number.