Warranty and Quality at Grepenwinkel
At Grepenwinkel, we strive for high-quality products and excellent service. Our handles and knobs come with a 2-year manufacturer's warranty.
2-year manufacturer's warranty
Does something go wrong within 2 years of delivery due to a material or manufacturing defect, such as a coating that comes loose or a faulty screw thread? Then we'll provide a replacement product or refund your money. The warranty does not cover damage caused by incorrect installation, drops or impacts, or normal wear and tear.
Statutory warranty
In addition to our manufacturer's warranty, you're always entitled to the statutory warranty: a product must do what you can reasonably expect of it. Our manufacturer's warranty does not limit those rights.
Reporting a problem
Email us at info@grepenwinkel.nl with your order number, a short description and a photo of the problem. We'll get back to you as soon as possible and agree together on how to resolve it.
Ensuring Quality
We carefully select our handles and knobs for material, finish and dimensional accuracy. We understand that durability and reliability are essential in kitchen accessories, and we do everything we can to meet these expectations.
14-Day Right of Withdrawal
You can also always reconsider your purchase. You always have a 14-day right of withdrawal, during which you have the opportunity to change the color or size. We want you to be completely satisfied with your purchase. Statutory withdrawal and return rights may differ per country; the mandatory legal provisions of your country always apply.
Returns
If you decide to return a product, we ask you to fill in our return form. This form helps us keep the return process running smoothly and ensures we can act quickly to arrange your refund. We aim to assist you at every step of the return process.
If you have any questions or concerns about our products, quality or the return process, don't hesitate to contact us. We're here to help you and strive for a positive experience at Grepenwinkel.nl